Social Analytics

Deriving meaningful insights from a wealth of social media conversations

Services/ Customer Engagement /Social Analytics

Turn Social Data Into Actionable Insights

Social media can be a powerful platform, one you can use to gather vital business insights and deepen your understanding of your customers, industry and competitors. But many businesses are coming up short. To make the best use of social data, you need systems and processes that analyse and quantify information for business value. We can help. Our social analytics services help improve customer outreach and brand perception by identifying and evaluating key influencers and channels.

Learn how to head off a potential crisis as well as monitor and measure campaign effectiveness with our comprehensive analytical services. Predict customer behaviour and personalise engagement with them by studying patterns and statistical models. See how our holistic approach to social analytics helps forge strategies, test content and learn what resonates with customers. We’ll make your company part of the digital conversation.

We successfully identify more than 40% of all unregistered B2B and B2C visitors to our online properties.

Our Services

Social Engagement

Discover patterns and leverage statistical models to predict customer behavior and personalize engagement.

Social Listening

Build actionable dashboards and connect social key performance indicators with business outcomes.