Healthcare Service Desk

Industries /Healthcare & Life Sciences /Healthcare Providers /EHR & Clinical Applications /Healthcare Service Desk

Better Provider Support for Patient Care Excellence

Care providers are your most valuable resources, and an electronic health record (EHR) system with consistent quality, processes and responsiveness helps them deliver the best patient care possible. Unfortunately, an understaffed or inexperienced team can’t properly support end users, and this can hinder clinicians’ EHR adoption and create duplicative work for IT staff. Our Healthcare Service Desk delivers frontline support with the resources and staff your end users can count on. We are leaders in dynamic workplace services, with the digital solutions transforming the workplace and end-user experience.

These digital solutions are customized to the needs of the clinician and the care of patients. Our Healthcare Service Desk ensures a quick response to any application and user challenge, when they need it, right on the first call. See how our robust and professionally staffed service desk, team of clinicians, medical professionals and technicians can improve your physician and clinician satisfaction, productivity and EHR adoption—and help reduce your total cost of implementation and support.

Caring Support That Speaks Your Language

Our healthcare service desk helps you reap all the benefits of every application by offering frontline support from the right people, processes and technologies. Get the numbers and story at a glance.

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Trust the Experts Who Speak Your language

Our healthcare service desk delivers scalable, first-call resolution from experts with hands-on knowledge and in-depth healthcare experience.

AUTOMATE

Harness tools to resolve incidents with lower-cost resources

TRUST

Continual education programs to keep agents on top of changes and new requirements.

IMPROVE

Enhance your users’ experience with high levels of first-call resolution

STREAMLINE

Reduce workload of your onsite EHR support teams and them to focus on project work

Our clinical service desk experts are passionate about patients and provider care, exemplifying the ideal that every touch matters — because every life is important.

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Our Services

Clinical and Technical Support

Get support from our consulting practice, application support and management and technical service desk including end-to-end scalable solutions and quality service throughout the continuum of care delivery.

Implementation & Deployment

Benefit from real-time user education following best-practice workflows unique to your organization, reducing the impact on your clinicians and the burden on your application management team.