A seamless experience for member engagement
The healthcare industry is changing fast. Is your business prepared for the future? Your customers have high expectations for their health plan. With NTT DATA’s Digital Health Consumer Platform, you can give real-time, actionable information to members, providers, brokers, employers and your own customer service representatives.
Tools such as self-service portals and enrolment platforms help you empower your members, while giving you the data you need to make better decisions for your business. We're driving health plan customer engagement. Let's start the conversation.
The industry leaders of tomorrow need a 360-degree view of their members
NTT DATA lets you make better decisions with insightful analytics. Having all the data you need in one place lets you design better plans, more proactively care for members, get responsive customer reporting and measure provider performance initiatives.
EMPOWER
Empower members with 24x7 access to information via multiple channels
ENHANCE
Enhance shopping choices and payment flexibility for superior consumer experience
COMMUNICATE
Communicate with members using personalised information to meet their needs
DRIVE SALES
Cross-sell products and services while managing all areas of sales, engagement and customer service
Digital Health Consumer solutions drive success in the age of digital disruption.
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Our Services
Broker Connect Platform
Streamline broker processes and help clients manage enrollment and ongoing administration for their employees. Support individual and group business.
Our Customer Friction FactorSM assessment consultants help evaluate your interactions that negatively impact the customer experience.
Customer Experience Consulting
Create an improved, end-to-end experience for your customers with transparency into customer activities, pain points, emotions and needs.
Group Enrollment Marketplace
Empower brokers, employers and employees by streamlining group quoting, enrollment and ongoing administration for all group sizes.
Individual Enrollment Marketplace
Provide a data-driven, engaging shopping and enrollment experience for individuals. This multi-channel platform supports multiple products and integration into public marketplaces.
Member Engagement Platform
Personalize content delivery and transactions for consumers and health plan members. This omni-channel platform encourages members to use benefits wisely.
