Business Process Solutions for Health Plans

Staying competitive with streamlined operations and increased productivity

Industries /Healthcare & Life Sciences /Health Plans /Business Process Solutions for Health Plans

Integrate Your Processes and Technology

Today’s health plan administrative roles have expanded beyond traditional claims processing, enrolment and payment accuracy. The shift from an insurance provider to additional role as care provider demands new approaches to how you design products, deliver information and engage with consumer, while meeting a myriad of new federal and state regulations. NTT DATA can help. For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies that bring about real transformation for customers of all sizes.


Our end-to-end administrative services help you streamline operations, improve productivity and strengthen cash flow to stay competitive and improve member satisfaction. We help you with back, middle and front office functions, allowing you to focus on strategic initiatives that drive growth and care quality. Learn more about our health plan-focused BPO services today.


Automate the Simple Steps

Process assistants offer you a hybrid automation approach to increase the productivity of your high-value staff. To know what processes you should be automating, think about it in steps.



Streamline Operations, Boost Productivity

Our approach to Business Process Outsourcing helps you improve efficiencies in your non-core operations. That allows you to focus on strategy, market share and customer base, ultimately providing better care.


Strategies for interoperability, scalability, cloud computing


Process maturity and innovation into service delivery


Ecosystems with smart, healthcare-focused processes

When you engage Business Process as a Service, you’ll get back to the heart of your business.


Our Healthcare Staffing Services are designed to meet your project and budgetary requirements with professionals who have an average of 5-10 years of experience.

Our Services

Back Office

Streamline claims processing, billing, customer service, enrolment and more, and adopt payment integrity solutions that add value.

Front Office

We offer a wide range of administrative solutions for health plans, including sales and enrolment call centres and direct marketing.

Middle Office

Lower costs by focusing on improved outcomes with care management, disease management, utilisation management, on-site nurse support and telemedicine.